You might encounter the problems that some video files can not be added, converted, or previewed. It because you do not have the proper codec installed on your computer. We suggest you simply download and install one of the following listed codecs to support more video formats. If you continue to encounter such problems, please do not hesitate to contact us: support@secoolsoft.com
Download & Install Required Codecs: (support almost all video formats)
K-Lite codec package:
Download site1: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
Download site2: http://socoolsoft.com/soft/video/codec/
Download & Install Other Codecs: (support other video formats)
To support DVD/VOB format, download and install DVD/VOB codec:
Download site: http://socoolsoft.com/soft/video/codec/
To support 3GP fromat , download and install 3GP/MP4 codec:
Download site: http://socoolsoft.com/soft/video/codec/
To support WMV format, download and install Windows media format 9 runtime:
Download site: http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
To support MOV format, download and install QuickTime Alternative:
Download site: http://socoolsoft.com/soft/video/codec/quicktimealt.exe
To support RM/RMVB format, download and install Real Alternative:
Download site: http://socoolsoft.com/soft/video/codec/realalt.exe
How to convert RM/RMVB format?
To support Divx format, download and install Divx codec:
Download site: http://www.divxmovies.com/codec/
To support Xvid format, download and install Xvid codec:
Download site: http://www.xvidmovies.com/codec/
MKV codec:
Download site: http://packs.matroska.org/
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