Q1: I am really a beginner to this kind of video conversion tools. It is difficult for me to understand the way to use your program. Is it possible to offer me a simple way?

A:RM/RMVB, a video codec developed by RealNetworks Inc. has been editing and updating since its born. It has many decoders. Because of the incompatibility between the new and old version of RM/RMVB decoder released by RM decode organization, there is no converter in the world can support the conversion of all the RM/RMVB formats.

When you convert the RM/RMVB format files, when you find that most of the files can be converted, it means the decoder in Vasa Video Converter can recognize and support the codec. But some users may encounter that there is no image, no sound or abnormal situation of the converted RM/RMVB files, it means that the RM/RMVB decoder in users’ computer can not support the decoding of the video. We support some solutions to solve the problem, please refer to the followings:

No image, no sound and abnormal situation

The software needs the groupware in RealPlayer to convert RM/RMVB format files, and install 10.5 or above version of RealPlayer, please click here to download.

1. Click here to download the latest RM/RMVB decoder files (support new RM formats)

2. Click here to download the old RM/RMVB decoder files (Included in the software itself and support old RM formats)

How to Do
The above two files have the same name, so please do not download at the time so not to be covered. Please download the first decoder which is not included in the software. After download, first please exit Vasa Video Converter (must exit the software), then copy the downloaded RealMediaSplitter.ax file to the installation directory of Vasa Video Converter, meanwhile, the system will prompt whether you want to cover the cognominal RealMediaSplitter.ax file, please select cover the file (some users may encounter the prompt that it can not cover the file, please restart computer and enter the system to do the above step to cover the file. Pay attention: Does not open Vasa Video Converter before you successfully cover the file). After successfully covered the file, open Vasa Video Converter to do conversion. If the conversion is successful, it means that the RM/RMVB file is the new format and you need to use the first decoder supporting the new RM/RMVB format to do the conversion. If you can not de successful conversion, please download the second decoder. Vasa Video Converter has it in itself. After download, please close Vasa Video Converter and repeat the above steps of the first decoder. If you can use the second one to do successful conversion, it means the video file belongs to the older RM/RMVB formats and you need the second decoder to do the conversion. Before covering the file, please make sure that Vasa Video Converter is exited.

Attention:
Though your downloaded video files belong to RM/RMVB format, because of the different source, it may belong to either the new or the older encoding format, you need to try the proper decoder continually. It means that you can not convert all the RM/RMVB format files after getting the successful conversion once through the above steps and you need to try the two decoders continually. Usually, one of the two decoder RealMediaSplitter.ax released by official decoder organization can convert the RM/RMVB format files in your computer.

If the above two decoders can not convert the RM/RMVB files in your computer, neither of the released decoder can get the compatibility with the RM/RMVB file. The reasons may be the special or rare encoder, the existence of the incompatible part in the file or the encrypted copyright.